Zoop

Challenge

Zoop, Fintech leader in technology for integrated financial services in Brazil, approached Delfia with the objective of guaranteeing the best user experience and maintaining speed in customer registration, credit card issuance and verification of information at the Central Bank.

Zoop system monitors the transaction and sends the data to its platform, this data must return the payment authorization quickly, to prevent the customer from experiencing a bad interaction with Zoop. To address this, Zoop faced high licensing and operating costs for ten monitoring tools that have not been of great use.

Solution

To further increase the quality of service provided to the market, Delfia showed Zoop that it was possible to replace the ten monitoring solutions with only one highly effective tool. In this opportunity, the Datadog platform was implemented in the company, with all the professionalism and support of our expert Delfia engineers.

The logs analyzed by Datadog also contribute to Zoop security incident management team, which operates 24X7.

Datadog monitors the various workflows, called microservices, correlating information in a unified way and streamlining credit authorization. The entire Zoop fleet is in the cloud, connected to 500 performance monitors.

Datadog, which, based on predefined parameters, indicates when a system is out of standard, even indicating possible corrections.

Result

Among the results obtained with this breakthrough is the reduction of times in the approval of payment transactions, the reduction of service denials due to lack of information and the increase of SLAs delivered by Zoop to its customers.

“We achieved the so-called ‘total resolution time,’ identifying the root cause of problems in both applications and infrastructure, which allows us to make quick adjustments.”

Says Zoop technology manager Lazlo Fent.

The analysis of infrastructure and application performance, which used to take hours, can now be done in minutes. Since implementation, the period of identifying and correcting a problem has been reduced from 20 to 7 days, including the software development stages.

Zoop also reduced its average customer service time (AMR) from 12 days to 6 hours.