Challenge

Today and the new digital era of instant payments, the movement in the financial market as “open banking”, instant payments, the proliferation of POS machines have opened a range of payment possibilities, increasing the demand in systems that consolidate this avalanche of transactions. It is in this context that this Fintech operates, Aditum is a company created in 2018 to automate and centralize financial transactions made through banks and acquirers of different credit and debit cards.

From a partnership with SafraPay (Simplifiers in the collection of payments for micro-entrepreneurs, retailers and professionals), the POS system of Safra Bank.

Aditum became responsible for the online gateway platform, payment linking, recurrence, electronic transfers, POS systems and payment reconciliation. In this context, it was essential to have tracking solutions that would help Aditum achieve SLA with the client.

 

Solution

The challenge we faced was the tracking of financial transactions and we overcame it with the help of Datadog, a solution that allows visualizing and monitoring Aditum processes, this software monitors in real time and does not exceed 300 milliseconds, identifying bottlenecks in an objective and concrete way, through the tool we can identify failures instantly and validate whether it is the application or the infrastructure. Once we made progress in solving this challenge, Aditum contracted Delfia’s digital innovation services, therefore we adopted a strategic and consultative approach to understand Aditum business and from there, design a solution adapted to this environment.

“Our Delfia team has extensive experience in the digital demands of the financial market and we know how to propose a solution tailored to our clients’ challenges, working hand in hand with our ally Datadog in the design and implementation of the infrastructure monitoring platform.” AD Says Marcelo Rodriguez da Silva, CEO and founder of Aditum.

 

Results

Before delfia intervention for Aditum, it was not possible to identify the origin of the incidents, we observed low performance in our applications, without Aditum managers being able to clearly identify the cause of the failure. For each incident, it was necessary to analyze the logs generated by the financial transactions and read the event entries almost manually. “By providing 360-degree visibility, the Datadog platform pinpoints where the risk is and handles incidents to reduce system response time. Coupled with Delfia’s strategic intelligence, we achieved a reduction in our operating costs and experienced a return on investment within a few months,” says Aditum CEO.